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I have gone to probably 30 NEW TO FFXI players who could barely walk, and unable to chat or perform any basic functions. If you're new to FFXI, you need to read this.

You can access the controller setup by going to start > Programs > Playonline > Final Fantasy XI > FFXI Config or on your computer to Playonline > SquareEnix > Final Fantasy XI > ToolsUS and get ffxipadconfig.exe OR by searching your computer for ffxipadconfig.exe

Please excuse the horrible microsoft paint images.